STORE POLICY
CUSTOMER CARE
At Sherry Siewert Studio, we’re passionate about providing a creative, safe, and supportive experience—whether you're taking a class, shopping for handcrafted jewelry, or exploring our online studio.
For Classes & Workshops
We’re committed to making your learning experience enjoyable, hands-on, and stress-free.
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All students are welcomed regardless of experience level
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Safety is a top priority—proper tools, instructions, and protective gear are provided
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Class materials and tools are included unless otherwise noted
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One-on-one, small group, and mentorship options are available
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Clear scheduling, payment, and refund policies are in place to support your planning
If you have specific needs or require accessibility accommodations, please contact us—we’re happy to help make your experience comfortable and inclusive.
For the Shop (Jewelry, Tools & Accessories)
Every item in our shop is handmade or curated with care. We aim to deliver products that meet the highest standards of quality and creativity.
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Orders are processed within 2 business days unless a custom order
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Tracking is provided for all shipments
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Items may be returned within 30 days if unused and in original condition
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Refunds are processed promptly once the item is received
Custom or personalized items are final sale. If an item arrives damaged or incorrect, we’ll work with you to resolve the issue quickly.
For Website Visitors
Your privacy and online safety are important to us.
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All customer data is handled securely and never shared with third parties
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We use secure payment gateways for all transactions
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Our website is updated regularly with accurate product/class info
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If you notice an issue or have a technical question, feel free to contact us
We are always here to answer questions, provide guidance, and make sure your experience—whether online or in the studio—is positive and personal. Thank you for supporting handmade artistry and small business!
PRIVACY & SAFETY
At Sherry Siewert Studio, your privacy and safety are treated with the utmost care. Whether you're shopping, signing up for a class, or simply browsing our website, we are committed to protecting your personal information and creating a safe, respectful environment—online and in person.
Privacy Policy
We only collect the personal information necessary to fulfill your orders, schedule classes, and communicate with you (such as your name, email, mailing address, and payment details).
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We never sell, rent, or share your information with third parties.
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All payment transactions are processed through secure, trusted gateways (such as PayPal, Zettle, or your credit card provider).
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You may opt in or out of our emails or newsletters at any time.
We use secure systems to keep your data safe, and we will always be transparent about how your information is used.
In-Studio Safety
Your comfort and well-being in the studio are top priorities.
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All students receive proper safety instruction before using tools or chemicals.
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Safety glasses, gloves, and other protective gear are available and required when appropriate.
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Students with long hair will be asked to tie it back during metalsmithing or torch use.
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A basic first aid kit is always on-site, and we encourage hydration during class.
Whether you're a first-time student or a returning guest, we aim to create a safe, inclusive, and creative environment for everyone.
If you have any questions about our privacy or safety practices, please don’t hesitate to contact us . We're here to ensure your experience with Sherry Siewert Studio is positive, secure, and inspiring.
WHOLESALE INQUIRIES
At this time, we do not offer wholesale arrangements. However, we’re always happy to discuss special orders or collaborations—feel free to reach out with your ideas!
PAYMENT METHODS
We accept all major credit cards, as well as PayPal, Venmo, and Zettle for secure and convenient checkout.